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General Terms and Conditions of Sale

Terms and Conditions

General Terms

The online sales/electronic commerce website WWW.ROLAN.PT is developed and operated by ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA, based at Quinta da Pertigueira 4930-525 Valença, Portugal.


All people wishing to make purchases on this Site declare that they are of legal age and have the legal capacity to do so. The use of the Site automatically attributes the condition of User and implies the acceptance, fully and without reservation, of all the provisions included in the Terms and Conditions, in the version in force at any time when accessing the Site.


If you do not fully accept any of the conditions established, you should not access/use our Site. By consulting, using or downloading the content of the Site, you undertake to respect the conditions set out in this document. The User may use the Site without any registration. However, some of the Site's features may be registration-dependent.


This document will always be available online at and may be consulted freely and at any time, even without being registered on the Site. ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA reserves the right to modify these general conditions of sale at any time, without previously communicating this change to its customers.


These Terms and Conditions determine the rights and obligations of all parties involved in the online purchase and sale process of the articles made available on the Site, that is, ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA and the person who purchases, hereinafter referred to as User.



Registered User

In order to access more features, the User may register on the Site. The User must fill in a form, in which, in addition to optional elements, he must indicate the following data:

  • First and last name;
  • E-mail address;
  • Keyword.


All information provided by the User must be correct and true. The User must update the information provided whenever it undergoes any changes. The User is solely responsible for any false, incomplete or incorrect statements made and for the damages they may cause to the company or third parties. We will not be responsible for any damages resulting from the misuse or negligent use of the password defined by the User to access his/her account. The User must ensure the confidentiality of the respective password.


All contacts established with the User will be made to the email address that the User entered during the registration process. Unless otherwise stated, orders will be sent to the address that the User entered during the registration process.


Account Features

The Registered User will have access to a personal area, with the data that he has indicated at the time of registration. By registering, the User will be able to access his account data and proceed with its alteration or permanent elimination. You can check your orders, returns and communications with the company.



On the Site are available the products marketed by ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA. The product information presented on the Site is only intended to provide a brief summary of information for the convenience and information of the visitor. We take all steps to ensure that the information and data contained on the Site are accurate and up-to-date when entering it. However, updating or correctness of this information is not guaranteed. We make no warranty, express or implied, as to the accuracy or completeness of any information (including information about goods and services) included on the Site. We reserve the right to change, delete or move any information on the Site at any time without notice. Users expressly accept and acknowledge that:

  • The photos presented on this Site are for illustrative purposes only, and Users should consult detailed information about the products and their respective characteristics/specifications;
  • The displayed price is the recommended price, including VAT at the legal rate and postage. If there is a charge for postage, the respective cost will be clearly indicated. All products sold will be invoiced by a program certified by AT;
  • We will use reasonable efforts to include accurate and up-to-date product information on the Site. However, we cannot guarantee this;
  • We do not guarantee the existence of the articles included in the Site in stock, nor do we assume responsibility for discontinued articles.


Except where expressly mentioned, the prices indicated on the Site are in Euros and apply to a pre-defined territory that may correspond to the Country or Region that the User indicated at the time of purchase. This price includes VAT at the legal rate in force in Portugal on the day of purchase.


ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA, reserves the right to change the price of any product at any time and without prior notice, and cannot assume any differences that the User may claim as a result of this change. Except for any error resulting from the introduction of values ??on the Site, which may be detected, the sale price of a product will be the unit price indicated at the time of registration of the purchase.


In the event of an error as mentioned, ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA is responsible for notifying the User of any differences and the User has the right to cancel or modify his order or to proceed with it, taking into account the correct prices that he has have been transmitted, and you are not entitled to purchase the product at the price that would have been wrongly indicated.


The price indicated for each item does not include the cost of transport. These costs will be indicated during the ordering process. Shipping costs will be explained in more detail in this document.


The User is fully responsible for paying fees, expenses, taxes or other amounts required by the authorities of the country where he/she is located and where he/she requested the delivery of his/her order. In no case, these amounts will be considered in the amounts payable to ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA.


Shipping and Delivery of Orders

Calculation of Shipping Charges

Shipping costs are calculated automatically by the platform, according to the tables agreed and contracted by ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA for this service, according to the user's weight, volume and delivery address. At any time, ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA reserves the right to update the shipping rates contracted with transport and delivery service providers without prior notice. In case of miscalculation in transport costs, the user will be immediately informed by ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA, giving the user the possibility of canceling the order or paying the difference in lack of transport costs.


Delivery Options

The delivery service will be provided by entities external to ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA, and were selected in order to guarantee a rigorous and quality service.


Upon registration of the order by the User, the existing options for that order will be automatically displayed, indicating the amount to be paid and the expected delivery time.


Delivery time

For mainland Portugal, the estimated time for delivery of the order is approximately 3-5 working days for products in stock. If the selected product is not available for immediate shipment, the customer will be informed of the new delivery date. This time is provided by the corresponding transport service provider and, under no circumstances, will ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA be liable for any delay or advance verified in relation to the estimated delivery time.


Package delivery

Orders will be delivered to the address that the User indicated during the registration process on the Site or, if he has used this functionality, to the address that was indicated as an alternative delivery address during the ordering process. Any permanent change to the address will have to be made by the User by updating their registration data.


As already mentioned, ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA will not be responsible for damages or losses caused by the existence of incorrect data in the User's file.


ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA always recommends choosing a delivery address where someone is available to receive the order during normal working hours.


Site Navigation

The User can freely browse the Website even without being registered on it and, in doing so, does not incur any obligation to place an order. You can make the purchase without having to register in the customer area.


Order Registration

To register an order, the User will have to add the items he wants to the shopping cart, having the possibility to remove or change the selected items.

After selecting the items, you should choose the “Checkout” option. In the next step, you will enter the delivery data (name, email, telephone, address, postal code and location) or log in to your customer area.

Then, you will have to choose the delivery method that will automatically calculate the shipping costs and the payment method, as well as you can enter any voucher you have in your possession.

Payment of Orders

The available payment methods are:

Bank transfer

ATM Reference


debit/credit card


Finalization of Orders

Before finalizing the order by selecting the payment option, you must confirm all the data, being able to go back and modify your order, payment or delivery method.


After Finalizing the Order, it becomes definitive and it is not possible to change it. The User will immediately receive an email confirming the order registration and showing its details, namely: ordered items and their prices, applicable postage and payment fees, applicable discounts and payment status.


The order will be filed by ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA electronically and/or physically for the simple purpose of recording orders placed and their processing. This order serves as proof of the contractual relationship of purchase and sale established between the User and ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA.


In case the payment is made through Mbway or credit/debit card and after this payment is made, the order will be registered and confirmed in our system immediately.


If you choose to pay by Bank Transfer or Multibanco Reference, you will receive an email with the aforementioned data, however the order will only be registered and confirmed in our system after we receive confirmation of payment.

Upon payment confirmation, a payment receipt will automatically be sent.


Order Confirmation

All orders will be confirmed by ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA by sending an email that will reflect the expected delivery time and shipping data. In case of out of stock, ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA will contact the User indicating the expected delivery date of the missing item(s).


Return policy

Change, Cancellation and Return of Orders

The User may cancel or change his order within a maximum period of 4 hours, by e-mail to or by telephone to +351 251 837 868 . Upon receipt of the order, the User has a period of 14 days to resolve the purchase and sale contract concluded on the Site (total or partial return of the order), and to do so, notify ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA. via an email message to (According to Decree Law 24/2014 of February 14).


Return Procedure

The User must send the items he wants to return to ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA, considering the following address: Quinta da Pertigueira, Rua da Árvore Verde, 116, 4930-525 Silva Valença, Portugal. The exercise of the right of withdrawal (return of articles) must respect the following conditions:

  • Return of articles in proper conditions of use;
  • Return of items with all labels, including the price or barcode;
  • Return of items in their original packaging in perfect condition;
  • Return of unused articles;
  • The products must be returned within a maximum period of 14 (fourteen) days from the date of receipt of the order, accompanied by the respective proof of purchase;
  • The costs of returns, except in cases duly recognized by ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA, will always be borne by the User. That is, the amount of postage and fees paid by the User on receipt of the order and the amount that he has to pay to return it.
  • Tell ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA which of the modalities you want to choose to regularize your return.


Return Methods

Return for Exchange for Another Item

If, when making a return, the User intends to exchange the returned items for other items, he must mention this when communicating the intention to return, clearly indicating which items he intends to receive in exchange. In this case, in addition to bearing the initial costs of the order and return, the User will also have to bear the shipping costs of the new items. If the value of the returned items is different from the value of the items intended for exchange, the differences will be rectified as follows: if the returned items are of a lower value than those requested in exchange, the User must pay the difference, if this value is higher than the items requested in exchange, the User may choose to return the difference by choosing to issue a voucher or refund.


Return for Refund

The User may request a refund corresponding to the value of the returned items.

In this case, ROLAN-EXPLORAÇÕES VITIVINICOLAS, LDA undertakes to refund the amount, subject to the appropriate adjustments, when applicable, using the same method by which the payment was made whenever possible and within a maximum period of 30 days from receipt. of the articles.


Adjustments to the Amount of Reimbursements

Whenever the return of one or more items, which have been purchased with a discount attributed based on the purchase value, implies that the minimum purchase value limit for the attribution of that discount is no longer met, the amount to be refunded will be adjusted proportionally. depending on the amount actually paid.


Intellectual property

Unless otherwise stated, the contents of the Site, text, graphics, photographs have rights reserved to the company, and their use, for commercial purposes or not, is prohibited.


Limitation of Liability

The User will be responsible for the content of the information sent or transmitted to the Site. The User is aware that the use of the Site may not be 100% secure, with the possibility of the information sent/received being intercepted by unauthorized parties, the company not being responsible for failures in the security of communications and not assuming any responsibility for the use misuse of your information by third parties. The User acknowledges that access to and use of the Site may be interrupted and that the information on the Site may contain bugs, errors, technical failures, problems or other limitations. The Site may contain links to other websites or be accessed through other websites. The company cannot be held responsible for them, namely for the control of content, availability, operability or performance. To the maximum extent permitted by law, the company excludes any liability, direct or indirect, for the use of the Site.


Final informations

In the event of a breach of these Terms and Conditions, we reserve the right to exercise any and all legally prescribed actions.

Furthermore, we reserve the right, at our discretion, to end the access or use of this Site, with or without notice to the User.

The Terms and Conditions of use of the Site are regulated in accordance with the laws in force. If any provision described herein is found to be illegal, void, or for any reason unenforceable, that provision will be eliminated or reduced in accordance with the law, without affecting the validity and enforceability of the remaining provisions.

We reserve the right to change these Terms and Conditions without prior notice. The User is bound by the version of the Terms and Conditions at the time of use, so we recommend that you consult it regularly.




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